Terms of service

Terms of Service

1. General Information
These Terms of Service define the rules for using the online store operated by:

Quavia Miłosz Żuk
Karola Miarki 29a Bolesławiec 59-700 Polska

quavia.business@gmail.com

These Terms apply to all users of the website, including customers making purchases.

2. Products and Orders
All products offered in the store are new and compliant with applicable laws.

Placing an order constitutes an offer to purchase a product. A contract of sale is concluded when you receive an order confirmation from us.

We reserve the right to refuse or cancel orders in justified cases (e.g., incorrect pricing, suspected fraud).

3. Prices and Payments
All prices are listed in [currency] and include VAT where applicable.

We accept payment methods available at checkout. Payments are processed via secure third-party providers.

4. Delivery
We deliver to the countries specified on the website.

Delivery times are indicated on the product page and may vary depending on location and availability.

The risk of loss or damage passes to the consumer upon delivery.

5. Right of Withdrawal
Consumers have the right to withdraw from the contract within 14 days, in accordance with the Polish Consumer Rights Act.

Details of how to exercise this right are described in our Return Policy.

6. Complaints and Warranty (Non-Conformity of Goods)
We are obliged to provide goods that are in conformity with the contract.

If a product is defective or not in conformity, you have the right to:

  • Request repair or replacement

  • Request a price reduction

  • Withdraw from the contract (in certain cases)

Complaints should be submitted via email or in writing.

7. Digital Services and Content (if applicable)
If we provide digital content or services, they will comply with applicable laws and function as described.

8. User Obligations
You agree to:

  • Provide accurate and complete information

  • Not use the store for unlawful purposes

  • Not interfere with the operation of the website

9. Intellectual Property
All content on this website (text, images, logos) is the property of the store or its licensors and is protected by copyright laws.

Unauthorized use is prohibited.

10. Personal Data
Your personal data is processed in accordance with our Privacy Policy and the General Data Protection Regulation.

11. Limitation of Liability
To the extent permitted by law, we are not liable for indirect damages or losses.

Nothing in these Terms excludes consumer rights granted under mandatory law.

12. Dispute Resolution
Consumers may use out-of-court complaint and redress mechanisms, including the EU online dispute resolution platform.

You may also contact the competent consumer protection authority in Poland.

13. Governing Law
These Terms are governed by Polish law.

For consumers, this does not deprive you of the protection granted by mandatory provisions of your country of residence.

14. Changes to Terms
We reserve the right to update these Terms. Changes will not affect orders placed before the changes enter into force.

15. Contact Information
For any questions regarding these Terms, please contact:
quavia.business@gmail.com