Refund policy

1. Right of Withdrawal (14 Days)
If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you (or a third party indicated by you, other than the carrier) acquire physical possession of the goods. (Poland)

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., email).

2. Return Process
After notifying us of your withdrawal, you must send back the goods no later than 14 days from the day you informed us.

The deadline is met if you send back the goods before the 14-day period has expired. (Sklep Internetowy Poczty Polskiej)

3. Return Shipping Costs
You will be responsible for covering the direct cost of returning the goods, unless we explicitly agree otherwise. (Sklep Internetowy Poczty Polskiej)

4. Refunds
We will reimburse all payments received from you, including the cost of standard delivery (excluding any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us).

Refunds will be issued within 14 days from the day we are informed about your decision to withdraw from the contract. However, we may withhold reimbursement until we receive the goods back or you provide proof of return—whichever occurs first. (Refura)

Refunds will be made using the same payment method you used for the original transaction, unless you expressly agree otherwise.

5. Condition of Returned Goods
You are only liable for any diminished value of the goods resulting from handling them in a way other than what is necessary to establish the nature, characteristics, and functioning of the goods. (E-PO)

6. No Restocking Fees
We do not charge any restocking fees for returned items.

7. Non-Returnable Items (Legal Exceptions)
The right of withdrawal does not apply to certain products, including:

  • Items made to your specifications or clearly personalized

  • Sealed goods which are not suitable for return due to health or hygiene reasons if unsealed after delivery

  • Goods that deteriorate quickly or have a short shelf life

  • Sealed audio/video recordings or software if unsealed

These exceptions are defined under applicable consumer protection laws. (Poland)

8. Final Sale Items
We do not offer returns on items marked as final sale, where permitted by applicable law.

9. Contact Information
For returns, please contact us at:
quavia.business@gmail.com

10. Important Legal Notice
This Return Policy applies only to consumers. Business customers may not have the same rights unless otherwise stated.