Shipping policy

1. General Information
This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our store.

2. Shipping Locations
We deliver to the countries listed at checkout. If your location is not available, please contact us before placing an order.

3. Processing Time
Orders are processed within 5 business days after payment is received.

Orders are not processed on weekends or public holidays.

4. Delivery Time
Estimated delivery times depend on the destination and shipping method selected at checkout.

Delivery times are indicative and may be affected by external factors such as carrier delays, customs procedures, or peak periods.

5. Shipping Costs
Shipping costs are calculated at checkout and depend on your location and selected delivery method.

The total cost of delivery is clearly displayed before you complete your purchase, in accordance with the Polish Consumer Rights Act.

6. Order Tracking
If available, you will receive a tracking number once your order has been shipped.

7. Customs, Duties, and Taxes
For international orders outside the European Union, additional customs duties, taxes, or fees may apply.

These charges are the responsibility of the customer.

8. Delivery Issues
If your package is delayed, lost, or damaged during transport, please contact us.

If you are a consumer, the risk of loss or damage passes to you only when you or a third party designated by you takes physical possession of the goods.

9. Incorrect Address
Please ensure that your shipping address is correct at checkout.

We are not responsible for delivery issues resulting from incorrect or incomplete addresses provided by the customer.

10. Failed Delivery / Unclaimed Packages
If a package is returned to us due to failed delivery or being unclaimed, we may contact you to arrange re-shipment.

Additional shipping costs may apply.

11. Contact Information
If you have any questions about shipping, please contact us at:
quavia.business@gmail.com